INVENTORY

Selection Process Number : 2024-IMC-EA-52368

STREAM 1: Manager 

STREAM 2: Senior Technical Advisor

Position Location : Calgary (Alberta), Edmonton (Alberta), Surrey (British Columbia), Vancouver (British Columbia), Winnipeg (Manitoba), Fredericton (New Brunswick), St. John's (Newfoundland and Labrador), Yellowknife (Northwest Territories), Halifax (Nova Scotia), Sydney (Nova Scotia), Etobicoke (Ontario), Hamilton (Ontario), Kitchener (Ontario), London (Ontario), Mississauga (Ontario), Niagara Falls (Ontario), Ottawa (Ontario), Scarborough (Ontario), Toronto (Ontario), Windsor (Ontario), Charlottetown (Prince Edward Island), Gatineau (Québec), Montréal Island (Québec), Saskatoon (Saskatchewan), Whitehorse (Yukon)

Group and Level: IT-04

Salary Range: $113,478 to $141,249

Acting, Assignment, Deployment, Indeterminate, Secondment, Specified period

Closing date: June 18, 2025 - 23:59, Pacific Time

WHO CAN APPLY

• Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on mobility for veterans and CAF members

WHY WORK WITH IRCC?

Immigration, Refugees and Citizenship Canada (IRCC) continues to be recognized as one of Canada’s Top Employers! Our department has earned a spot on the list of the National Capital Region’s Top Employers (2022) and placed on Forbes’ 2022 list of Canada’s Best Employers. 

Learn more about what makes us one of Canada’s Best Employer’s according to Forbes.

WHAT ARE WE LOOKING FOR?

The Chief Information Officer and the Client Service, Innovation and Chief Digital Officer Sectors of Immigration, Refugees and Citizenship Canada (IRCC) are currently seeking candidates to fill some current and future needs in its various work teams.

We value individuals who demonstrate a passion for learning new technologies, possess excellent communication and leadership skills, and thrive on collaborative teamwork to deliver outstanding client services. We seek highly self-motivated candidates who excel in problem-solving and can effectively manage competing priorities in a fast-paced setting.

IRCC offers hybrid work arrangements: a mix of in-office and telework. This common hybrid work model will consist of work on site at least 3 days each week, though some positions may require 100% in-person presence. Specific work arrangements will be discussed with your manager based on the position and operational needs. 
For more information: Common hybrid work model - Canada.ca

STATEMENT OF MERIT CRITERIA

ESSENTIAL QUALIFICATIONS

In order to be considered, your application must clearly explain how you meet the following (essential qualifications).

EDUCATION

Graduation from a two-year program of study from a recognized post-secondary institution  with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed. 

Notes:

1. Indeterminate incumbents of positions in the IT Group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT Group. 

2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.

3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be reassessed for other positions for which this alternative has been specified by the manager

• • Degree equivalency

OFFICIAL LANGUAGE PROFICIENCY

• Bilingual Imperative CBC/CBC
• Bilingual Imperative BBB/BBB
• English Essential
• English or French Essential

• • Information on language requirements

EXPERIENCE

This inventory has two (2) Streams: 

• Stream 1: Manager
• Stream 2: Senior Technical Advisor

Candidates must meet the essential experience as indicated below in order to be eligible for this inventory.

Streams 1 and 2

• EX1. *Significant experience in providing strategic advice, guidance and recommendations to senior management (Director, equivalent or higher) on complex IM/IT issues** through briefing notes, reports OR presentations;
• EX2. Experience leading the design, development, or implementation of complex*** IT enabled projects or IT products.

 Stream 1: Manager

• EX3. *Significant experience in leading a multi-disciplinary team of IT specialists and supervising/managing employees or consultants, including planning, coordinating, assigning work, and managing performance.
• EX4. Experience in the establishment of partnerships and in collaborating with internal and/or external stakeholders.

Stream 2: Senior Technical Advisor

• EX5. Experience delivering an IM/IT service in at least one of the following areas: 
  • IM/IT Architecture or Design
  • Database Administration Support and Services
  • Application Development
  • Data Disciplines
  • Service Delivery/Account Management
  • Information Technology Service Management (ITSM)  and ITSM processes
  • Cloud Architecture or Systems
  • Cloud Platform Services - Cloud Architecture, Infrastructure, Security and/or tenet support or Systems
  • Agile Methodology
  • IM/IT Project Management
  • Relationship Management of Partnerships
  • Biometric technology solutions and Identity Management
  • Release Management
  • Quality Assurance
  • Infrastructure Support Services and/or Operations

 Definitions:

*Significant is defined as the depth and breadth of experience normally associated with the performance of the duties for a period of at least one (1) year.

**For the purposes of this process, a complex IM/IT issue is defined as an IT or an IM issue/system that spans many stakeholder groups, requiring research, analysis and understanding the current IM/IT environment and challenges.

***Complex IT enabled projects or products are with at least two (2) of the following characteristics: multidimensional, sensitive, confidential, affecting many stakeholders or having a major impact on the public service.

The following will be applied / assessed at a later date (essential for the job).

BEHAVIOURAL COMPETENCIES

Details on these competencies are available in the IRCC Behavioural and Technical Competency Dictionary.

STREAM 1: Manager

BC1. Change Leadership

STREAMS 1 and 2

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

EDUCATION

AEDU 1. Graduation with degree from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

AEDU 2. Various IM/IT Certifications such as:

• Information Technology Infrastructure Library (ITIL) Certification
• Agile Certification
• Project Management Professional (PMP) and/or Prince 2
• Information Technology Service Management (ITSM)
• Cloud Certifications (Amazon, MS, etc.)

EXPERIENCE 

• AEX1. *Significant experience developing, implementing, architecting or designing with CRM systems:
  • Salesforce
  • Microsoft Dynamics
• AEX2. Experience developing:
  • Training or architecting artificial intelligence systems
  • Architecting and/or developing IT Solutions and/or enterprise architectures throughout the entire Software Development Life Cycle
• AEX3. Experience managing financial resources
• AEX4. Experience working with Advanced Analytics using machine learning models   
• AEX5. Experience in product ownership, business analysis or as a Scrum Master
• AEX6. Experience in cyber security
• AEX7. Experience in designing, delivering, supporting Data Solutions
• AEX8. Experience in cloud system management and system integration
• AEX9. Experience in the management and implementation of change initiatives, having significant impacts within IRCC Department personnel and/or clients.
• AEX10. Experience as part of the IM/IT management team of a **complex software development project using an Oracle Siebel Commercial off-the-shelf software product
• AEX11. Experience in implementing disaster recovery and business continuity plans to minimize downtime and data loss in the event of a security breach or other disruption
• AEX12 Experience in proposing and designing IM/IT solutions related to data and analytics in Federal Departments.
• AEX13. Experience of current IM/IT environment and associated challenges as they relate to the Government of Canada direction and initiatives
• AEX14. Experience of Agile methodology
• AEX15. Experience in IT Infrastructure Support Services and/or Operations and managing the delivery of IT services to multiple clients using ITIL best practices (e.g. Service Desk, Network Administration, Desktop Engineering, Desktop Support, Service Management, Project Management, Release Management, Change Management, Incident Management, Cloud Platform Services (including architecture, infrastructure, security & operations & support)
• AEX16. Experience in analysis, design, development and operations of database services and support in an Infrastructure/Operations environment (e.g. Oracle, SQL Server, Sybase, etc.)
• AEX17. Experience in analysis, design, development and operations of Cloud software, products, and solutions in an Infrastructure/Operations environment (e.g. Azure, AWS, M365, etc.)
• AEX18.

  IM/IT experience within IRCC, including leading operational support and maintenance for critical applications or high-traffic online services.

  • A ***critical application, OR
  • A ****high traffic online service for the general public.

Definitions:

*Significant is defined as the depth and breadth of experience normally associated with the performance of the duties for a period of at least one (1) year.

**Complex software development project includes at least two (2) of the following characteristics: multidimensional, sensitive, confidential, affecting many partners or stakeholders, precedent setting, having a major impact on the public service.

***Critical application includes at least two (2) of the following characteristics: multidimensional, sensitive, confidential, affecting many partners or stakeholders, precedent setting, having a major impact on the public service.

****High traffic is defined as:

Over 250,000 named users who have at one time or another accessed the online service(s), and Accessed by 5,000 or more users within a 24 hour period.

OPERATIONAL REQUIREMENTS

• Availability, willingness and ability to carry a government-owned mobile phone during and outside working hours
• Availability, willingness and ability to work overtime as required
• Availability, willingness and ability to work on call as required
• Availability, willingness and ability to work flexible hours        
• Availability, willingness and ability to work virtually (telework) and on site

  CONDITIONS OF EMPLOYMENT

• Security clearance: enhanced reliability or secret 

OTHER INFORMATION

At IRCC we believe that our diversity is our strength! Through our staffing processes we are taking clear action to build a skilled and diverse workforce that reflects the diverse perspectives of Canada’s population that we serve. 
If you identify as Indigenous*, Racialized**, Person with a Disability or a Woman please let us know by filling out the self-declaration section in your application. 
*referred as Aboriginal peoples in Employment Equity Act 
**referred as Members of Visible minorities in Employment Equity Act

Information on employment equity

Our commitment to anti-racism

Call to Action: IRCC Anti-Racism Efforts

IRCC is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. 

As such, we would like to invite you to share any barriers that you may experience throughout the assessment process. We will be happy to work with you to remove them in a non-judgmental and respectful way. Please note that you do NOT have to disclose any diagnosis, only what may prevent you from being at your best during the assessment. We also accept the GC Workplace Accessibility Passport as a supportive document when such is required. Accommodations aim to provide equitable and accessible assessments for individuals with varying needs. For more information on accommodations in the assessment process please visit the basics of assessment accommodation.

To ensure everyone is set up for fair opportunities and success in the workplace throughout their career, IRCC has an Employee Support Office (ESO). The ESO  assists employees and managers in getting the tools, support and measures needed for an inclusive and barrier-free workplace. The services of the ESO can be accessed even before your first day at IRCC.

We will be happy to work with you to remove them in a non-judgmental and respectful way. Please note that you do NOT have to disclose any diagnosis, only what may prevent you from being at your best during the assessment. We also accept the GC Workplace Accessibility Passport as a supportive document when such is required. Accommodations aim to provide equitable and accessible assessments for individuals with varying needs. For more information on accommodations in the assessment process please visit the basics of assessment accommodation.

To avoid situations of conflict of interest and conflict of duties with the goal of upholding the values and ethics of the public sector and the public interest, applicants providing immigration consulting services (both registered and unregistered, paid and/or unpaid), would be required to recuse themselves from these duties for the duration of their employment, should they be appointed to a position within Immigration, Refugees and Citizenship Canada (IRCC). Moreover, prospective appointees who are Regulated Canadian Immigration Consultants (RCICs) would be required to resign from the College of Immigration and Citizenship Consultants. Of note, a “leave of absence” from the College does not meet IRCC’s requirement in the matter.

HOW THIS INVENTORY WORKS

• Random selection may be used to identify which applicants will be assessed from this inventory. Random selection is a strategy that is sometimes used to manage applicant volume. It identifies a sub-sample of applicants by applying the element of chance at some point during the appointment process, using criteria identified by the hiring organization. With the assistance of an electronic system that contains information on all applicants, candidates who meet these criteria are identified and the sub-sample is randomly selected from that group. 
• Depending on the requirements of the position to be staffed, one or multiple 'asset' qualifications may be deemed as essential qualifications. In this case, only candidates who possess the specific asset qualification(s) in addition to the stated essential merit criteria will be considered.
• Any assessment method that is considered appropriate to determine whether a person meets the qualifications referred to in the statement of merit criteria may be used (for example, a review of past performance and accomplishments, written exams, interviews, or reference checks).
• A top-down approach may be undertaken. Applicants who meet the essential criteria may be ranked according to the depth and breadth of the qualification(s) they possess. Should this approach be used, we may only invite the top-ranking applicants to the next phase of the assessment.

We thank all those who apply. Only those selected for further consideration will be contacted.

CONTACT INFORMATION

•  IRCC.DSSIProcess-ProcessusSSIN.IRCC@cic.gc.ca